Beginning on Friday, December 1, Mobile Money (MoMo) agents all over Ghana will enact a temporary measure limiting cash withdrawals to a maximum of GH 1,000 per transaction.
Four MoMo associations, the ABAG, the Mobile Money Agents Association Ghana (MMAAG), the Mobile Money Advocacy Group (MOMAG), and the Northern MoMo Agents Association of Ghana (NOMAAG), released a joint statement outlining the reasoning behind this decision.
The associations made it clear that the purpose of this temporary measure is to ensure that MoMo agents are fairly compensated for the services they provide. They emphasised that this move isn’t meant to annoy customers but rather to highlight their ongoing problems with underpayment for their work.
“Effective 1st December 2023, a temporary measure will be implemented, restricting cash withdrawals to a maximum of Ghc1,000.00 per transaction to customers for all Mobile Money Agents across various service providers. Our goal is to ensure fair compensation for the dedicated agents.”
“During this period, we will continue to actively engage with service providers to address the commission review concerns raised,” the associations stated. “If, within the one-month period, there is no favourable adjustment, we will regrettably have to implement further action plans,” part of the statement reads.
The associations have reached out to all parties involved, including customers, to get everyone behind the goal of ensuring that MoMo agents receive fair compensation. They emphasised that creating a system that is fair and equitable for everyone is important for the future sustainability of MoMo services in Ghana.
Read the full statement below
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