According to statements made by the CEO of Menzgold, the former gold trading company, the firm has purportedly fulfilled its financial obligations to over 5,000 customers. The CEO addressed recent issues related to customer reimbursements during a Twitter discussion.
The company had initially requested all necessary documentation from customers to facilitate the payment validation procedure. However, in a subsequent communication, the company clarified that a significant number of submitted claims contained inconsistencies, rendering 60 percent of the claims ineligible for settlement.
Furthermore, the defunct company had proposed that customers with funds tied up should enroll for a fee of 650 cedis to determine their eligibility for reimbursements. This recent statement release has raised concerns over the validation fee charged to ascertain payment eligibility. Customers are urging the management of the gold dealership company to review and adjust the fee structure.
Addressing the concerns, the management in a letter dated August, 20 2023 signed by CEO Nana Appiah Mensah reads, “To request an Access Card for verification, we require Customers to satisfy “Proof of transaction with Menzgold” by providing the following documents via Email at [email protected]
“A copy of the Customer’s Gold Trading Agreement and a copy of any National ID card, with both documents bearing the same name”
“Copies of the supporting documents were submitted for validation acknowledgment receipt”
“We urge Customers to contact any of the authorized Payboy Agents introduced in our release on 16 August 2023, for courier arrangements to receive the Verification Access Cards”
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